The Good, The Bad…


These are my new work shoes. Standing all day can be tiring, so I treated myself. It was interesting going into a big retail store–one of those gigantic chain athletic stores to find something. Now that I work in retail again, I could scrutinize the employees from a point of view as a customer doing similar work. Of course, I often evaluate these situations being a student of human behavior, but today I came at it from a purely retail perspective.

I interacted closely with two employees and had two totally different experiences. This store has no-one specific helping in the shoe department–they just mostly expect customers to wander around by themselves and randomly check things out. And then, if you should perchance find something you like, you can try it on yourself…OR if you don’t–then you might be lucky and find someone to help you. Maybe…

While I was doing the first option a young male employee came over to me and asked if I needed help, so I explained to him that I was looking for a shoe to stand in all day. I tried to explain to him what I was looking for, but he was very eager to show me something he thought would be the right shoe. So I looked at it (because I didn’t want to let him down)  and immediately didn’t like it (it was white and not my style of sneaker), but at least he tried to be helpful and nice.

So I kept wandering, found finally found the sale section! There I came across some decent running shoes in my size that would work. But I also came across another pair of moccasins that I thought were pretty cool. Sadly, they didn’t have a price tag, and I feared this could mean a great hassle in the check out. I liked them enough though, and have very few shoes since moving (I gave tons away before I did) that I figured it worth trying to get a price.

I flagged the next employee down I could find…another young man. He seemed rather put out, but said he would see what he could find out. He came back rather quickly and said: how much do you want these shoes (well actually I wouldn’t have asked if I didn’t want them dude) because it’s going to take me a really long time to figure out a price, and honestly (uh oh…lying) the last time I looked at the price tag it said like $100. I said: $100?? Really?? He said: Yup. Hmmm…??  I said: Never mind then.

My guess is he was simply too lazy to do his job and get the real price, which I doubt was $100. So, they lost a sale. But I did find another cute pair of shoes on sale instead.

When I got to the check-out the first guy was there and he rang me out. He remembered me and we chatted. He tried to get me to fill out some points thing (which I didn’t, even if I did let him down) . And I over heard him talking with another customer how he had been in recovery and clean for a while. He was friendly and did his job well. Took it all very seriously. World of difference from the other dude.

I suspect this guy had hit rock bottom in his life so he knows the meaning of gratitude. He doesn’t mind doing what he’s suppose to do, or helping out some old chick looking for a pair of shoes for work. He probably would have looked up the price of the moccasins for me and they would have sold 3 pairs of shoes that day. Oh well…instead, I had a good customer experience with him and will fill out the survey and say he did a nice job…whereas they other fellow did not.

 

 

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22 thoughts on “The Good, The Bad…

    1. I’ve decided it’s really their fault due to poor training. I know my last few jobs did a terrible job at training people, then got made at me (the people) if they didn’t do a good job! It was awful!

  1. Love all the purple! Hope they’re comfy at work. It’s amazing what a difference a friendly sales clerk can make in our overall shopping experience. Nowadays it’s a rare treat to get one that’s friendly and helpful. I remember once (and I hope I haven’t already told this story) being in a check out line at the grocery store. After I’d spent over $150 and bagged my own groceries, the cashier hands me my change. I say thank you. Then I say, wait, isn’t that what you’re supposed to be saying to me? She just stared at me like I was crazy (which I guess I am a little).

    1. That’s perfect. I know what you mean. Some stores are known for their quality customer service…like I find Whole Foods, most the folks are nice and seem to love their jobs. But of course the prices are outrageous so I can’t shop there much. But if you go to say Walmart, everyone seems miserable so they aren’t nice. It’s all the atmosphere of the place, how they are treated etc. I try to be nice and see what happens. I remember that they probably are treated like robots so act like them.

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