A weird thing happened to me on Friday on the ambulance. I’ve been an emergency worker for almost 20 years and can say that only one other time have I been hurt by a patient.
We were called to meet the police for a patient. Anything that involves the police is usually never good and this certainly was the case for this call. The patient was face down in a driveway surrounded by way too many police officers.
On closer inspection and after hearing the story, we came to find out he had been assaulted with a baseball bat and was extremely drunk. Over the years I’ve dealt with many intoxicated patients and they are usually happy or angry. This guy was the latter. Pissed off and very aggressive.
This should have been my first clue we should have brought PD with us. My partner was quick enough to realize that I shouldn’t be in the back alone with this guy, but luckily extra people were showing up because it was change of shift. Unfortunately, the wrong person ended up in the back with me.
It’s our job, no matter what, to try to keep a situation under control and to try to remain professional and under control ourselves. Sometimes this can be extremely difficult given the harsh conditions we are expected to perform under and the unpredictable patients. This was one of the cases.
The partner I ended up with in the back that night has also been under his own stress and personally does not have a high tolerance for abusive patients. So this was a volatile situation waiting to happen. I suppose I should have realized it.
From the get go the patient was mouthy and rude, swearing and pushing all the buttons he could with both of us. It becomes very hard to feel the compassion and sensitivity to help a person when they are calling you every name in the book! But try we must and realize that it’s maybe the alcohol, personal pain or some other reason that makes the person act the way they do. It’s never our job to judge. But still….it’s not easy!
So the situation became more ramped up and the patient kept demanding us to move him, and the more we explained what we were trying to do, the more angry he got. My partner ended up moving him (because he got angry and upset himself) a bit rougher than he would have normally.
The patient immediately knew what was going on, and that’s when he just flipped out. His swearing escalated and his anger soared. He ripped off the collar we had put around his neck to protect his spine and flung it. It hit me square in the face! I was stunned and it hurt.
But now all bets were off. I knew this guy meant business and while my partner wasn’t right, we were potentially in danger in this little box. So I rapidly drew up some medications to calm the guy down and some pain medications too (which I planned anyway). It was explained they were to help him and he willingly received them. And everything finally became in control.
Police were waiting when we arrived. The patient apologized to me (although he was still angry at my partner), but I explained to him what he had done to me was uncalled for because I had done nothing but try to help him. And I told the police he assaulted me.
After the call, I did talk to my partner and explain that I felt what he had done was unprofessional. He hadn’t realized what he had done or how upset he had become. We are all only human after all. He felt this guy kept screaming that he was choking and wasn’t listening, so he ‘rapidly’ moved him.
It was a good lesson to us both to be more diligent. We should have brought the police from the beginning. My instincts had kicked in long before he hit me that I should give him something to calm him down. Sometimes verbal reasoning is futile as in this case. Substances blur all reason.
I have no idea what this guy is like normally. Honestly, I have no desire TO know. But we were lucky this time. I could have been hurt much worse. But it scared me. And I know who to be in the back with now in the case of a dangerous patient. We have to trust our partners with our lives in my business. And we always have to be on our game. Because we never know: we can save a life, or lose ours.